FAQ

Benefits of creating an account are so; • We have your details in case we need to contact you about your order • You are able to view your order history including your order status, and you can re-print order documents • You can leave reviews • You can save your addresses for quicker and easier ordering next time.

Don't worry about it. All you need to do is go to the login page, click the 'Forgotten your password?' link and put in your account email address in the box provided. Once you've pressed the 'Next' button, we'll send a new password to your email address. If you're still having problems, just give us a call.

Currently, We don't have any limit to the orders or order value, although you will be limited to 2 items of the same style/colour. A message on screen will advise you, when ordering, if you exceed the basket limit. If you have any problems when placing an order please contact our Customer Care team here.

We accept all major credit cards, debit cards and net banking options when they are registered to an India billing address.

Yes, you can track your order by logging into your account (you can log in by clicking on the login page link at the very top of the page). On your 'My account summary' page you will see a link called 'My orders' - click on this to see all of your current and previous orders. Next to each order you will see a status. If the status is 'dispatched' or 'complete', you will be able to click on its order number. Half way down the page, on the left hand side, you will then see a link which will allow you to track your order on our courier's website.

Ergon offers a '4 DAYS FREE RETURN. The policy allows customers to raise the return request of a product within 4 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. • Please make sure that products are returned with the tags and the packaging intact, in an unworn and undamaged condition. Refund shall be issued after a thorough quality check of the product(s). • Please note that any product along with a free gift/ combo (if applicable) must be returned in its entirety. Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. For any clarification, please feel free to contact our customer care at +91-6390060000 or write to us at cutomercare@ergonstyle.com